A Refund Request will be deemed valid only if made within 24 hours from the time of purchase and the request will have to be made through an email to [email protected] specifying the student's email address and the phone number used during registration in paijar.

Refund shall be made to the medium through which a learner has made the payment or in the form of voucher within 7-14 working days of successful processing and approval of the refund request by paijar. The confirmation will be emailed to the user.


When will the refund not be applicable?


·       In case you have submitted the complaint or refund request after 24 hours from the time of purchase, you cannot ask for a refund.

·       In case you have already earned your Course Certificate within the 24 hours complaint period, you are no longer eligible for a refund.

·       If you file a complaint within the 24 hours complaint period and earn the course certificate within the next 7 days refund period, you will not be entitled to a refund.

·       If you complete an activity (play a video, try a quiz or test, try notes, download materials) and proceed with the course, you will not be eligible for a refund request.

·       If you have purchased a subscription-based course and class has started for that course, you cannot ask for a refund.



When will the refund be applicable?


·       In case of a wrong purchase or if the customer is willing to purchase another course, you can ask for a refund.

·       If paijar fails to provide the resources as promised in the course, you can ask for a refund.

·       Mistakenly purchased live class instead of recorded class and vice-versa.


When you request a refund, what happens?


Once a refund request has been submitted, your enrolled course will be temporarily locked. paijar shall notify you through SMS or email if the refund request has been accepted within 3 working days of receiving the request. After a refund request has been accepted, you'll be unenrolled from the course and your progress will be removed. If you wish to purchase the course again, you will have to start the course from the very beginning. 

It can take up to 7-14 working days for funds to return to your account after a requested refund. If it has been longer than 14 working days, please email or call paijar for the update.

Once the refund has been done, you will receive a confirmation email/SMS to your registered e-mail/phone number.


Exchange


An exchange Request will be deemed valid only if made within 24 hours from the time of purchase and the request will have to be made through an email to [email protected] specifying the student's email address and the phone number used during registration in paijar.

The purchased course can be exchanged if it was not exchanged before and the price of the new course is the same as the existing course or higher than the existing course. If the price is higher, the user has to pay the additional amount.

Paijar has full authority to change the T&C from time to time and case by case scenario.